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This FAQ provides answers to basic questions about ESGO membership. If you cannot find an answer to your question here, kindly let us know at firstname.lastname@example.org and we will do our best to help.
Q1: I do not remember my password
Click on Login and then “Forgot password?” here, fill in your email address and click on „Submit“. You will receive an email, please click on the green button in the email “Reset Password” and then you will be able to reset your password.
Q2: My credit card payment has been declined. How should I proceed?
When a payment is declined online, it means either that the details entered in the system are wrong or that the limit of the card has been reached. Double-check your credit card details, and if that doesn’t help, please contact your credit card company for more details or try to process the payment with a different card.
You can also pay by bank transfer. Please use these bank details and provide the payment with invoice number:
Account holder: European Society of Gynaecological Oncology (ESGO)
Bank address: CREDIT SUISSE AG, Paradeplatz 8, 8070 Zürich, Switzerland
IBAN: CH36 0483 5002 9983 9200 0
Q3: How do I become a member of ENYGO?
Members under or equal the age of 40 or in training (regardless of the age) are automatically registered as ENYGO members when applying for ESGO membership.
Q4: I would like to change my email address.
Please, log in to your membership account, click on the “MY ACCOUNT” menu (in the black bar at the top right), change the email address in your profile and click on the “Submit” button.
Q5: I need a receipt for my payment.
Log in to your membership account; click on the button “My membership orders overview”. There you can download the required document.
Q6: I need my membership certificate.
Log in to your membership account, click on the button “Profile”. There you can download the certificate for the current membership year.
Q7: What is the duration of my membership?
Membership is entered per calendar year and therefore runs from January to December. If you pay for your membership in the period from October to December, you will get member’s access for the rest of the year and for the next calendar year.
For example: if you pay on October 22, 2023, your membership access will be open from October 22, 2023, to December 31, 2024.
Q8: I have paid for my ESGO membership but I cannot access the eAcademy.
When logging in to eAcademy for the first time from our membership system, you must first confirm 3rd party data access. Kindly click on the lock icon and approve the access confirmation. Then you will have access to all content on the eAcademy website available for ESGO members.
Q9: I have paid for my ESGO membership but I cannot access the Journal.
To access the Journal through the ESGO website, please login to myESGO and click on IJGC button in the center of the page.
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